About Us
All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. We offer a flexible remote-work environment and schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, sick time, and vacation time.
Job purpose
An Interdepartmental Coordinator is responsible for supporting the customer service department as well as others as needed. This position will answer all incoming customer service calls and help all callers obtain an answer to their questions and concerns while providing excellent customer service. This position is ideal for someone who is a strong communicator and team player.
Duties and responsibilities
· Work on assigned projects under various departments: Customer Service, Claims and other departments
· Answer and filter all customer service calls
· Make outbound calls to providers
· Resolve any grievances and complaints received through Customer Service, respond when needed to telephone and written inquiries and initiate steps to assist callers regarding issues relating to the content or interpretation of benefits, policies and procedures, provider contracts, and adjudication of claims.
· Comply with all Company and Department Policies and Procedures.
· Maintain excellent customer service to all callers and staff
· Assists other departments or with other projects as needed
· Other duties as needed
Qualifications
· 1 year healthcare administration experience preferred
· 1 year customer service experience
· Availability to work 8 - 5 PM Pacific Standard Time
· Ezcap experience preferred
· Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe
· Strong ability to multi-task and work in a fast-paced environment
· Strong ability in problem-solving
· Ability to work in an extremely confidential environment
· Strong written and verbal communication skills
Education and Additional Requirements
· Bachelor’s Degree (or in progress) in Business Administration or Healthcare Administration preferred; experience considered in lieu of degree
Working conditions
· This job may require flexible work hours due to the nature of the responsibilities
· Candidate must be comfortable with ambiguity and open to working in a collaborate environment
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Do you have experience using Ezcap?
Experience:
- Healthcare Customer service: 1 year (Preferred)
Work Location: Remote
