Description
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The Senior Retail Sales Advisor is responsible for the sales of products and services directly to the end customers by matching the products and services to the needs of each customer in line with Retail Sales standards and procedures. The Senior Retail Sales Advisor interacts directly with customers and focuses on increasing sales, exceeding sales targets, elevating the customer experience with Vodafone, developing customer loyalty and cross-selling through managing the customer experience. The customer base is mostly consumers but may also include some small business, SOHO (Small Office Home Office) and self-employed customers. Typically reports to the Retail Sales Manager.
- Follows Retail Sales policies and processes to support the store team in delivery of activities related to entire sales process, builds trusting relationships with the customer base and represents the brand;
- Delivers an excellent sales experience, developing customer loyalty toward Vodafone;
- Performs assigned tasks which support the advocacy of Self-Serve and Digital-First for solving non-complicated service situations;
- Supports the store operations and may be involved with reporting, stock-taking, audit and other administrative activities as required;
- Contributes towards effective cross-channel collaboration;
- Supports and educates the customer around setting up/using their device, resolves basic technical queries, diagnoses and organises repair of faulty devices and identifies cross/upsell opportunities;
- Uses communication skills to ensure effective collaboration across channels, and with other stores;
- engages with the local community and businesses (e.g. shopping centre, events, local charities/schools) and acts as an ambassador;
- Has a good understanding of Vodafone�s products, services and processes and informs customers according to defined Vodafone standards in order to improve their customer experience;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Skills
Digitální advokacie
Povědomí o konkurenci a Cross Sell
Přebírání odpovědnosti
Navázaní kontaktu
Odolnost
Stavba a navrhování řešení
Empatie
Vyřizování námitek a vyjednávání
Identifikuje potřeby zákazníků
Dynamic Prioritisation and Multi-tasking
Orientace na zákazníka
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
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